jlqq Privacy Policy

jlqq ("jlqq," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jlqq online gaming platform at jlqq.one (the "Platform"). This Privacy Policy ("Policy") describes how jlqq collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Policy applies to all users of the jlqq Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact jlqq support. By accessing the Platform or creating a jlqq account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with the jlqq Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.

For the purposes of the Data Privacy Act of 2012 and this Policy, jlqq is the personal information controller responsible for the personal data collected through the Platform. j lqq has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws.

If you have any questions, concerns, or requests relating to the processing of your personal data by jlqq, you may contact our Data Privacy Officer directly at [email protected]. We will respond to all data privacy inquiries within fifteen (15) business days.

jlqq collects personal data through several channels, including account registration, identity verification, platform usage, and customer support interactions. The categories of personal data we collect include:

jlqq does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.

jlqq uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your jlqq player account, including processing your registration, verifying your identity, and managing your account settings.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, Maya, bank transfer, or debit card) and to maintain accurate transaction records.
• Regulatory Compliance: To comply with our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and applicable PAGCOR regulations, including mandatory reporting of suspicious transactions to the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce deposit and loss limits you have set, and to process self-exclusion requests in accordance with our Responsible Gaming Policy.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the jlqq Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Service Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the jlqq Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

jlqq will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

jlqq processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jlqq account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML reporting obligations, KYC requirements, and PAGCOR regulatory directives.
• Legitimate Interests: Processing is necessary for jlqq's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, platform security, and service analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jlqq uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

The types of cookies used on the jlqq Platform include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously entered information to improve your experience on jlqq.
• Analytics Cookies: Collect anonymized data about how players use the Platform, including pages visited, session duration, and navigation paths. This data helps jlqq improve the Platform's performance and usability.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of jlqq marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlqq Platform. For more information on managing cookies, refer to your browser's help documentation.

jlqq does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification services engaged by jlqq to verify your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid legal order, warrant, or subpoena.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by jlqq under strict data processing agreements that prohibit unauthorized use of your data.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by jlqq, subject to professional confidentiality obligations.

jlqq retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active jlqq account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under the AMLA.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the AMLA and applicable tax regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Support Communications: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or legal matter.
• Technical and Usage Data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, jlqq will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlqq. To exercise any of these rights, please contact our Data Privacy Officer at [email protected].

jlqq will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with notice provided to you. jlqq reserves the right to verify your identity before processing any data subject rights request.

jlqq implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jlqq Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting data access to authorized personnel on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to jlqq systems;
• Comprehensive staff training on data protection and information security obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlqq will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

The jlqq Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jlqq does not knowingly collect personal data from individuals under the age of 21.

If jlqq becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child has provided personal data to jlqq, please contact us immediately at [email protected] so that we can take prompt action.

The jlqq Platform may contain links to third-party websites or services for informational purposes. jlqq is not responsible for the privacy practices or content of any third-party websites. This Policy applies solely to personal data collected by jlqq through the jlqq Platform.

We encourage you to review the privacy policies of any third-party websites you visit. jlqq does not endorse and has no control over the data practices of third-party operators.

jlqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Policy, jlqq will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the jlqq Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

If you do not agree to the revised Policy, you must stop using the Platform and may request account closure in accordance with the jlqq Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlqq, please contact our Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.